Active IQ Level 3 Diploma in Customer Service
This qualification provides learners with a combination of essential customer service knowledge and the skills required for those who wish to pursue or further a career in customer service.
There are no specific entry requirements. As this is a competency-based qualification, learners will need to be assessed in the workplace.
Learners must complete a minimum of 55 credits. Learners must achieve all 6 units (31 credits) from mandatory Group A and a minimum of 15 credits from optional Group B. A maximum of 9 credits can come from optional Group C
- Portfolio of Evidence.
- Practical Demonstration/Assignment.
This qualification provides progression onto:
- Level 4 NVQ Diploma in Management.
- Customer Service Specialist apprenticeship