Active IQ Level 2 Diploma in Customer Service
This qualification provides learners with a combination of essential customer service knowledge and the skills required for those who wish to pursue or further a career in customer service..
There are no specific entry requirements. As this is a competency-based qualification, learners will need to be assessed in the workplace.
Learners must complete all five units (19 credits) from mandatory Group A, a minimum of 3 credits from optional Group B, and a minimum of 16 credits from optional Group C. A maximum of 7 credits can come from optional Group D. A minimum of 45 credits must be achieved at Level 2 or above.
- Portfolio of Evidence.
- Practical Demonstration/Assignment.
This qualification provides progression onto:
- Level 3 Diploma in Customer Service.
- Customer Service Practitioner apprenticeship.